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Oct. 16, 2017

Did you know a hands-free powered tailgate is available on many Jaguar and Land Rover models?

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Many Jaguar and Land Rover models offer a powered Gesture Tailgate System, allowing the driver to open and close the tailgate by raising their foot to sensors located on either side of the rear bumper.

To operate, always stand in front and parallel to where the Gesture Tailgate module is located and perform a kick and return motion (of 1 - 2 sec.). The key should always be within 4 ft. of the Gesture Tailgate System.

The module location varies slightly from model to model, so it's important for customers to know how to operate this convenience feature on their specific Jaguar or Land Rover.

Originally published at http://jlrtrainingnewsletter.com/


Oct. 9, 2017

Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.
It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.

Originally published at http://jlrtrainingnewsletter.com/

Oct. 2, 2017

Did you know Jaguar Land Rover continues to reduce emissions and meet all worldwide standards?

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Reducing exhaust emissions is one  of the biggest challenges for the  automotive industry. Since 2008  JLR has been investing in the development of ultra-clean gasoline and diesel engines. The result is our customers now have a choice of  vehicles with low emissions and world-class fuel economy.
This is part of a larger commitment by Jaguar Land Rover to implement a range of solutions aimed at reducing emissions of carbon dioxide (CO2), a gas that affects global warming. Here are a few of them:
- Jaguar Land Rover has invested over a billion dollars in cleaner engine technologies at its engine manufacturing center, in addition to further investment in electric and hybrid vehicles.
- Since 2005 Jaguar Land Rover has reduced average CO2 emissions at a greater rate than any other vehicle manufacturer.
- Jaguar Land Rover has developed diesel engines that typically emit up to 25% less CO2 than gasoline engines.
- In addition, JLR has reduced the weight of its cars by up to 40% by using lightweight aluminum and is on track to reach carbon neutral operations by 2020.

Originally published at http://jlrtrainingnewsletter.com/
Sept. 23, 2017

Did you know Traffic Sign Recognition with Adaptive Speed Limiter could save Jaguar and Land Rover drivers from a speeding ticket?

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Jaguar and Land Rover vehicles equipped with Traffic Sign Recognition (TSR) have a forward facing stereo camera located behind the rearview mirror. The camera detects speed signs, no passing signs, and variable overhead speed signs.

The TSR system has three basic functions:
1. Speed limit detection: The instrument panel displays a corresponding sign.
2. Speed alert: When the vehicle's speed is greater than the detected speed limit, a warning is displayed.
3. No passing zone: When a DO NOT PASS sign is detected, the system also displays a corresponding sign in the instrument panel.

When TSR is used in conjunction with adaptive speed limiter, ASL will limit the speed of your vehicle based on road signage. For instance, when passing a speed limit sign that is higher than the vehicle's current speed, ASL will automatically apply a new maximum speed limit and reduce the acceleration of the vehicle.

TSR is a driving aid only and Jaguar and Land Rover drivers should observe all road markings.

Originally published at 
http://jlrtrainingnewsletter.com/

Sept. 18, 2017

Did you know HomeLink is available on every new Jaguar and Land Rover?

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All Jaguar Land Rover vehicles are available* with HomeLink, a wireless control system that allows drivers to open and close their garage door. The procedure to program the system is straightforward but customers may want some assistance.
To program the HomeLink device:
1. With the ignition switched on, press and release the HomeLink button (1) on the rear-view mirror. The LED in the rear-view mirror's glass (2) flashes orange.
2. Position the end of the remote control (3) 1 to 3 in. from the HomeLink button.
3. Press and hold the button on the remote control. The LED on the rear-view mirror flashes green or continuously illuminates green. Release the remote control button.
4. Firmly re-press and release the programmed HomeLink button up to three separate times to activate the device. When the device activates, programming is complete.

Originally published at 
http://jlrtrainingnewsletter.com/


Sept. 11, 2017

Did you know there are steps to follow when preserving a satin paint finish?

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Jaguar Land Rover utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:

- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at 
http://jlrtrainingnewsletter.com/

Sept. 4, 2017

Did you know Jaguar Land Rover is committed to helping owners breathe cleaner air on every journey?

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The new Range Rover Velar and Jaguar XF Sportbrake (coming to Retailers late this year) have unique optional features, including a cabin air ionization system. By means of  a coated evaporator, the system  ionizes particles in the air, making them attract to surfaces and thus helping to cleanse the air.

The system can be switched on via the Climate Settings menu: first select air distribution to the face mode and then activate by selecting the Air Ionization icon (above). Selection of the Auto mode will deactivate air ionization.

Originally published at http://jlrtrainingnewsletter.com/
Aug 28, 2017

Did you know many Jaguar and Land Rover vehicles do not have dipsticks for checking engine oil levels?

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Jaguar Land Rover recommends checking the engine oil weekly and never allowing the oil level to fall far below the lower mark on the oil level indicator. This is especially important if a customer plans to use the vehicle for performance driving. When handing over an F-TYPE or an SVR model the oil level check procedure should be pointed out. We don't want our customers to feel like a "dipstick" when they can't find one under the hood.

Before checking the engine oil level, owners should make sure that:
1. The vehicle is stationary and the Electric Parking Brake (EPB) is applied.
2. The vehicle is on level ground.
3. The engine oil has reached its normal working temperature (oil is hot).
4. The engine has been switched off for 10 minutes, for the oil level to stabilize.

The oil level can be checked as follows:
1. Switch on the ignition (do not start the engine)
2. Select Oil Level from the Vehicle Information menu
An indication of the oil level will be displayed and messages to the right of the indicator will advise of any action that may need to be taken.


Originally published at 
http://jlrtrainingnewsletter.com/


Aug 21, 2017

Did you know the jaguar XF Sportbrake is coming soon?

The 2018 model year XF Sportbrake will be coming to Retailers late this year. With its new body style, XF Sportbrake targets customers looking for more practicality and versatility, but without compromising XFs driving performance.

Available only as an "S" model, Sportbrake is equipped with the 3.0 Liter Supercharged 6-cylinder 380hp engine in an All-Wheel drive configuration. Additional details about certain features should be noted during the sales process to ensure that customer expectations are met. 

Sportbrake's unique standard features versus the sedan models include:
  • Rear self-leveling air suspension
  • Full length fixed panoramic roof
  • Full length roof rails
  • Load space cover
  • Powered Gesture tailgate 
Additional optional features not currently available on the sedan models include:
  • Activity Key
  • Cabin Air ionization
  • Load space Storage Rails
  • Load space partition net

Originally published at http://jlrtrainingnewsletter.com/

Aug 14, 2017

Did you know Jaguar and Land Rover vehicles equipped with InControl Touch Pro can receive safety camera notifications?

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Safety cameras are now used in many locations to monitor compliance with speed limits, with the camera count now exceeding 5,000. (See chart showing the top areas with safety cameras.)
Retailers in affected areas should educate owners about the following:
1.) Safety camera notifications can be switched on/off under navigation settings.
2.)  Safety camera notifications are audible and visual. The visual safety camera alert is displayed on the right-hand side of the touchscreen.
3.) Map data feeds safety camera notifications; it is important to keep the vehicle's map software up-to-date.
4.) Safety camera notifications are only available on vehicles equipped with InControl Touch Pro.

Originally published at http://jlrtrainingnewsletter.com/

August 7, 2017

Did you know charging the new Jaguar I-PACE will be easy?

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Jaguar's first all-electric vehicle will be easy to charge either on the road or at home. The number of public charging stations in the U.S. is more than 40,000 and growing, but most charging takes place at home - that's like having your own private gas station.

Easier still, JLR is developing a program designed to help customers install chargers at home. Research shows that home charging a vehicle costs about the same as operating an average central air conditioner for around six hours, for a cost per mile that can be less than half the cost of gasoline, depending on where you live.

Adding to the convenience, an InControl Remote app will track the charging - and can help customers reduce costs further by charging during off-peak hours for the best electricity rates. Prospective customers will want to know all about this ultimate electric performance SUV.


Originally published at 
http://jlrtrainingnewsletter.com/
July 31, 2017

Did you know satellite radio on Jaguar and Land Rover vehicles has a Tune Scan function?

Retailer personnel should explain the Sirius XM™ "Tune Scan" feature to customers at vehicle delivery. The feature works as follows: the user can select up to 6 "Smart Favorite" channels in the Sirius XM favorites menu. After turning on the vehicle, the radio will record the songs played on each "Smart Favorite" channel.

When "Tune Scan" is selected, the radio will "scan" through each Smart Favorite channel and play back 5 seconds of  each channel from the beginning of the  recording. The user can select play and fast forward or rewind the songs if desired.
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There are three requirements for Tune Scan to work:
1) The user must have "Smart Favorites" stored.
2) Smart Favorites must be music content. KIIS-Los Angeles and Z100/NY cannot be stored as they are live radio.
3) The system must be on and receiving a Sirius signal for approximately 2-3 minutes before the feature is available.
If all 3 of the above requirements are not satisfied, and Tune Scan is selected, the radio will display "Scanning" and a rotating working graphic. In this instance the user must manually exit the screen using either the back arrow or the entertainment icon.
 
Info in the Owner's Handbook
For additional details about Tune Scan refer to the Owner's Handbook.


Originally published at 
http://jlrtrainingnewsletter.com/

July 24, 2017

Did you know there are steps to follow when preserving a satin paint finish?

Jaguar utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:
- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at http://jlrtrainingnewsletter.com/

July 17, 2017

Did you know Toll Tags must be positioned properly to operate?
 
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Many Jaguar Land Rover vehicles come with a Solar Attenuating glass windshield designed to filter sunlight through its special laminated (IRR) layer.
When using an electronic actuating card or device, such as toll tags or Radio Frequency ID Tags, they must be mounted at the dedicated locations on the inside of the windshield. If the electronic actuating card or device is located on any other part of the solar attenuating windshield, electronic scanners in toll plazas may not recognize them.

The proper mounting location may vary based on the make and model, and the  appropriate area may not be 100% clear glass as the cutout might be within the obscuration band. That's why owners need to become familiar with the proper placement for their specific Jaguar or Land Rover.
 
Originally published at http://jlrtrainingnewsletter.com/

July 10, 2017
Did you know a motor vehicle is stolen in the United States every 45 seconds?

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That statistic is according to the FBI's  Uniform Crime Report. Fortunately Jaguar and Land Rover owners have the  advantage of Stolen Vehicle Locator, a standard feature included with InControl Remote and Protect. This feature allows the police department and our JLR Stolen Vehicle Center service provider to work together in the recovery of a stolen vehicle.

In order for this feature to be activated, it is critical that retail personnel set up their customers InControl Remote and Protect account at the time of delivery. If an owner finds their vehicle lost or stolen, they will need to contact the local police and obtain a police report. Once the report is filed, the Stolen Vehicle Monitoring center will work with police to help track and recover an owner's vehicle.

For our retailer partners, please make sure your loaner fleet is registered with an InControl account. Stolen Vehicle Locator can only be activated if a vehicle is registered; it CANNOT be retroactively set up.

Originally published at http://jlrtrainingnewsletter.com/

July 3, 2017
Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.
It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.
eLearning Requirement
The eLearning course Good Battery Care is mandatory for Sales Consultants and Guides, Service Advisors, and Technicians. The above eLearning course will assist in informing Retailer staff of the importance and requirement for battery maintenance.
Completion of this course by June 30, 2017, is required for Business Builder and forms part of the Retailer Standards programs. The course is available in the Learning Zone and should only take approximately 15 minutes to complete.

Originally published at http://jlrtrainingnewsletter.com/

June 18, 2017
Did you know the JLR National Customer Service Conference is coming in August?

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This year's Jaguar Land Rover Customer Service Conference is scheduled for August 6-8 in  Washington, DC. Dealer Principals, Service Managers, Parts Managers, Service Advisors and Parts staff are invited to attend.
Once again participants will learn about Jaguar Land Rover growth plans and key priorities, in addition to sharing best practices and addressing challenges with the JLR Corporate Team.
Service Managers are also invited to join the Range Rover Velar training session on August 8-9 in nearby Chantilly, VA.

Originally published at http://jlrtrainingnewsletter.com/

June 5, 2017

Did you know how to unlock the benefits of Touch Pro?

In order for your customers to experience the full benefits of Touch Pro, two accounts are needed to access the complete suite of InControl features. Jaguar and Land Rover customers will need individual accounts for both InControl Remote and Protect and InControl Route Planner (HERE account). 

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InControl Remote and Protect account provides customers with all the safety and security functionality of InControl Touch Pro. There are many benefits which this account provides consumers including access to the following:
- InControl Owner Portal
- InControl Remote (smartphone App)
- Stolen Vehicle Locator
- Emergency call functionality
- Breakdown call assistance

InControl Route Planner (HERE account) enables customers to enjoy the benefits of  intelligent navigation functions such as finding the best route, syncing it with their vehicle and managing their route preferences. Having a Route Planner account provides  access to:
- Navigation Pro additional features
- InControl Route Planner App

When registering for InControl Remote and Protect and InControl Route Planner, it is recommended that the user choose the same username and password for both accounts. If separate credentials are used customers need to understand they are registering for two separate accounts, and they must use the appropriate login information for each application.

Originally published at http://jlrtrainingnewsletter.com/

May 30, 2017

Did you know Jaguar and Land Rover navigation systems can provide guidance when fuel is low?

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The route guidance feature on Jaguar navigation systems provides directions when following a route, but what you may not know about is a new feature that helps when fuel is too low to reach a destination.

Jaguar Marin personnel can explain how it works to you:

• If route guidance is enabled and the vehicle does not have enough range to reach the destination, the system will automatically guide the user to a gas station nearest to the route.

• The gas station is added as a waypoint to the route.
In this situation it may be necessary to cancel guidance to the final destination and restart guidance after arriving at the waypoint.

For more information visit you digital handbook http://www.ownerinfo.jaguar.com/

Originally published at http://jlrtrainingnewsletter.com/


May 26, 2017
Jaguar and Land Rover vehicles with diesel engines utilize Selective Catalytic Reduction to reduce

exhaust emissions.


Jaguar and Land Rover's latest diesel engines are among the cleanest in the world. Designed from the

outset to be fully compliant with all federal and state emission regulations, Jaguar and Land Rover diesel

engines incorporate several key technologies, including Selective Catalytic Reduction (SCR). This exhaust

after-treatment helps reduce emissions of Nitrogen Oxide (NOx), a gas that affects air quality.

The SCR system injects Diesel Exhaust Fluid (DEF) into the exhaust where it mixes and passes through

the SCR, converting NOx into harmless nitrogen gas.


Between 2004 and 2016, SCR technology has reduced average NOx emission by more than 90%. So,

Jaguar and Land Rover customers who choose a diesel engine vehicle can be assured they have a car

that meets the latest technology standards for emissions.

Info in the Resource Center


For more information about the ways Jaguar and Land Rover are achieving the highest level of emissions

standards, go to the Resource Center and view the video on Selective Catalytic Reduction (SCR) and

Diesel Exhaust Fluid (DEF).

Contact

Jaguar Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (877) 858-5061
  • Service: (855) 455-8987
  • Parts: (855) 616-2746

Hours

  • Monday 9am-7pm
  • Tuesday 9am-7pm
  • Wednesday 9am-7pm
  • Thursday 9am-7pm
  • Friday 9am-7pm
  • Saturday 9am-6:30pm
  • Sunday 10:30am-6pm