Jaguar

Jaguar Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (877) 858-5061
  • Service: (855) 455-8987
Info

blog

August 14, 2017

Did you know Jaguar and Land Rover vehicles equipped with InControl Touch Pro can receive safety camera notifications?

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Safety cameras are now used in many locations to monitor compliance with speed limits, with the camera count now exceeding 5,000. (See chart showing the top areas with safety cameras.)
Retailers in affected areas should educate owners about the following:
1.) Safety camera notifications can be switched on/off under navigation settings.
2.)  Safety camera notifications are audible and visual. The visual safety camera alert is displayed on the right-hand side of the touchscreen.
3.) Map data feeds safety camera notifications; it is important to keep the vehicle's map software up-to-date.
4.) Safety camera notifications are only available on vehicles equipped with InControl Touch Pro.

Originally published at http://jlrtrainingnewsletter.com/

August 7, 2017

Did you know charging the new Jaguar I-PACE will be easy?

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Jaguar's first all-electric vehicle will be easy to charge either on the road or at home. The number of public charging stations in the U.S. is more than 40,000 and growing, but most charging takes place at home - that's like having your own private gas station.

Easier still, JLR is developing a program designed to help customers install chargers at home. Research shows that home charging a vehicle costs about the same as operating an average central air conditioner for around six hours, for a cost per mile that can be less than half the cost of gasoline, depending on where you live.

Adding to the convenience, an InControl Remote app will track the charging - and can help customers reduce costs further by charging during off-peak hours for the best electricity rates. Prospective customers will want to know all about this ultimate electric performance SUV.


Originally published at 
http://jlrtrainingnewsletter.com/
July 31, 2017

Did you know satellite radio on Jaguar and Land Rover vehicles has a Tune Scan function?

Retailer personnel should explain the Sirius XM™ "Tune Scan" feature to customers at vehicle delivery. The feature works as follows: the user can select up to 6 "Smart Favorite" channels in the Sirius XM favorites menu. After turning on the vehicle, the radio will record the songs played on each "Smart Favorite" channel.

When "Tune Scan" is selected, the radio will "scan" through each Smart Favorite channel and play back 5 seconds of  each channel from the beginning of the  recording. The user can select play and fast forward or rewind the songs if desired.
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Screen Shot 2017-01-23 at 4.32.48 PM
There are three requirements for Tune Scan to work:
1) The user must have "Smart Favorites" stored.
2) Smart Favorites must be music content. KIIS-Los Angeles and Z100/NY cannot be stored as they are live radio.
3) The system must be on and receiving a Sirius signal for approximately 2-3 minutes before the feature is available.
If all 3 of the above requirements are not satisfied, and Tune Scan is selected, the radio will display "Scanning" and a rotating working graphic. In this instance the user must manually exit the screen using either the back arrow or the entertainment icon.
 
Info in the Owner's Handbook
For additional details about Tune Scan refer to the Owner's Handbook.


Originally published at 
http://jlrtrainingnewsletter.com/

July 24, 2017

Did you know there are steps to follow when preserving a satin paint finish?

Jaguar utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:
- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at http://jlrtrainingnewsletter.com/

July 17, 2017

Did you know Toll Tags must be positioned properly to operate?
 
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Many Jaguar Land Rover vehicles come with a Solar Attenuating glass windshield designed to filter sunlight through its special laminated (IRR) layer.
When using an electronic actuating card or device, such as toll tags or Radio Frequency ID Tags, they must be mounted at the dedicated locations on the inside of the windshield. If the electronic actuating card or device is located on any other part of the solar attenuating windshield, electronic scanners in toll plazas may not recognize them.

The proper mounting location may vary based on the make and model, and the  appropriate area may not be 100% clear glass as the cutout might be within the obscuration band. That's why owners need to become familiar with the proper placement for their specific Jaguar or Land Rover.
 
Originally published at http://jlrtrainingnewsletter.com/

July 10, 2017
Did you know a motor vehicle is stolen in the United States every 45 seconds?

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That statistic is according to the FBI's  Uniform Crime Report. Fortunately Jaguar and Land Rover owners have the  advantage of Stolen Vehicle Locator, a standard feature included with InControl Remote and Protect. This feature allows the police department and our JLR Stolen Vehicle Center service provider to work together in the recovery of a stolen vehicle.

In order for this feature to be activated, it is critical that retail personnel set up their customers InControl Remote and Protect account at the time of delivery. If an owner finds their vehicle lost or stolen, they will need to contact the local police and obtain a police report. Once the report is filed, the Stolen Vehicle Monitoring center will work with police to help track and recover an owner's vehicle.

For our retailer partners, please make sure your loaner fleet is registered with an InControl account. Stolen Vehicle Locator can only be activated if a vehicle is registered; it CANNOT be retroactively set up.

Originally published at http://jlrtrainingnewsletter.com/

July 3, 2017
Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.
It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.
eLearning Requirement
The eLearning course Good Battery Care is mandatory for Sales Consultants and Guides, Service Advisors, and Technicians. The above eLearning course will assist in informing Retailer staff of the importance and requirement for battery maintenance.
Completion of this course by June 30, 2017, is required for Business Builder and forms part of the Retailer Standards programs. The course is available in the Learning Zone and should only take approximately 15 minutes to complete.

Originally published at http://jlrtrainingnewsletter.com/

June 18, 2017
Did you know the JLR National Customer Service Conference is coming in August?

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This year's Jaguar Land Rover Customer Service Conference is scheduled for August 6-8 in  Washington, DC. Dealer Principals, Service Managers, Parts Managers, Service Advisors and Parts staff are invited to attend.
Once again participants will learn about Jaguar Land Rover growth plans and key priorities, in addition to sharing best practices and addressing challenges with the JLR Corporate Team.
Service Managers are also invited to join the Range Rover Velar training session on August 8-9 in nearby Chantilly, VA.

Originally published at http://jlrtrainingnewsletter.com/

June 5, 2017

Did you know how to unlock the benefits of Touch Pro?

In order for your customers to experience the full benefits of Touch Pro, two accounts are needed to access the complete suite of InControl features. Jaguar and Land Rover customers will need individual accounts for both InControl Remote and Protect and InControl Route Planner (HERE account). 

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InControl Remote and Protect account provides customers with all the safety and security functionality of InControl Touch Pro. There are many benefits which this account provides consumers including access to the following:
- InControl Owner Portal
- InControl Remote (smartphone App)
- Stolen Vehicle Locator
- Emergency call functionality
- Breakdown call assistance

InControl Route Planner (HERE account) enables customers to enjoy the benefits of  intelligent navigation functions such as finding the best route, syncing it with their vehicle and managing their route preferences. Having a Route Planner account provides  access to:
- Navigation Pro additional features
- InControl Route Planner App

When registering for InControl Remote and Protect and InControl Route Planner, it is recommended that the user choose the same username and password for both accounts. If separate credentials are used customers need to understand they are registering for two separate accounts, and they must use the appropriate login information for each application.

Originally published at http://jlrtrainingnewsletter.com/

May 30, 2017

Did you know Jaguar and Land Rover navigation systems can provide guidance when fuel is low?

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The route guidance feature on Jaguar navigation systems provides directions when following a route, but what you may not know about is a new feature that helps when fuel is too low to reach a destination.

Jaguar Marin personnel can explain how it works to you:

• If route guidance is enabled and the vehicle does not have enough range to reach the destination, the system will automatically guide the user to a gas station nearest to the route.

• The gas station is added as a waypoint to the route.
In this situation it may be necessary to cancel guidance to the final destination and restart guidance after arriving at the waypoint.

For more information visit you digital handbook http://www.ownerinfo.jaguar.com/

Originally published at http://jlrtrainingnewsletter.com/


May 26, 2017
Jaguar and Land Rover vehicles with diesel engines utilize Selective Catalytic Reduction to reduce

exhaust emissions.


Jaguar and Land Rover's latest diesel engines are among the cleanest in the world. Designed from the

outset to be fully compliant with all federal and state emission regulations, Jaguar and Land Rover diesel

engines incorporate several key technologies, including Selective Catalytic Reduction (SCR). This exhaust

after-treatment helps reduce emissions of Nitrogen Oxide (NOx), a gas that affects air quality.

The SCR system injects Diesel Exhaust Fluid (DEF) into the exhaust where it mixes and passes through

the SCR, converting NOx into harmless nitrogen gas.


Between 2004 and 2016, SCR technology has reduced average NOx emission by more than 90%. So,

Jaguar and Land Rover customers who choose a diesel engine vehicle can be assured they have a car

that meets the latest technology standards for emissions.

Info in the Resource Center


For more information about the ways Jaguar and Land Rover are achieving the highest level of emissions

standards, go to the Resource Center and view the video on Selective Catalytic Reduction (SCR) and

Diesel Exhaust Fluid (DEF).

Contact

Jaguar Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (877) 858-5061
  • Service: (855) 455-8987
  • Parts: (855) 616-2746

Hours

  • Monday 9am-7pm
  • Tuesday 9am-7pm
  • Wednesday 9am-7pm
  • Thursday 9am-7pm
  • Friday 9am-7pm
  • Saturday 9am-6:30pm
  • Sunday 10:30am-6pm